FREQUENTLY ASKED QUESTIONS

EVERYTHING YOU NEED TO KNOW ABOUT SWIFT PIPE PRO

Find detailed answers about our 20-minute dispatch SLA, non-invasive technology, warranties, and NYC licensing below.

Q: How fast does Swift Pipe Pro respond to emergency calls?

We maintain 12 GPS-tracked mobile units stationed strategically across Manhattan, Brooklyn, Queens, Bronx, and Staten Island. Our automated dispatch system routes the nearest truck to achieve an average arrival SLA under 20 minutes for active leak containment.

Q: Are your plumbers licensed and insured in New York State?

Yes. Swift Pipe Pro holds NYC Master Plumber License #98421. All technicians are fully OSHA-30 certified, background-checked, and bonded for up to $10,000,000 in commercial liability and property damage insurance.

Q: What is hydro-jetting and how does it clean pipes?

Hydro-jetting uses high-pressure water streams (up to 4,000 PSI) to scour the inner walls of pipes, eliminating hardened grease, mineral scale, and intrusive tree roots without damaging underlying cast iron or PVC.

Q: What is trenchless epoxy pipe relining and how long does it last?

Trenchless relining inserts a flexible resin-saturated liner into damaged underground sewer or drain pipes. Once cured, it forms a jointless ‘pipe-within-a-pipe’ that resists corrosion and root intrusion for over 50 years with zero excavation required.

Q: Do you provide a warranty on pipe installation work?

All newly installed copper pipes, PEX lines, main valves, and trenchless relining installations are backed by our 10-Year Swift Workmanship Warranty. If any fitting leaks within 10 years, we repair it at zero cost.

Q: Do you charge extra for night, weekend, or holiday emergency calls?

No. Swift Pipe Pro operates with transparent, flat-rate pricing 24 hours a day, 365 days a year. Emergency calls incur no hidden night or holiday surcharges.

Q: How do you detect hidden slab leaks without tearing down walls?

We use military-grade acoustic frequency sensors, thermal infrared imaging, and electronic tracer gas to pinpoint subterranean and sub-slab leaks with millimeter precision without unnecessary wall demolition.

Q: Can you handle multi-story riser replacements in commercial high-rises?

Yes. Our senior pipe fitters specialize in commercial water and gas riser replacements, thermal expansion joint balancing, and DOB backflow compliance for high-rise apartment towers and office buildings.

Q: What should I do while waiting for your emergency plumber to arrive?

Immediately locate your main water shutoff valve and turn it clockwise to stop pressure. If safe, turn off electrical supply near standing water and clear valuable items from the flow area.

Q: How do I request an upfront written quote for plumbing work?

You can call our dispatch center at +1 (800) 555-SWIFT or submit a request on our Contact page. We provide free, upfront flat-rate estimates before any work begins.

Q: What maintenance plans do you offer for commercial property managers?

We provide custom quarterly hydro-jetting sweeps, annual backflow testing, and 24/7 priority line reservation for NYC commercial complexes and multi-family residential towers.

Q: What pipe materials do you use for main water line replacements?

We use only Type L seamless copper, heavy-gauge PEX-a, and ductile iron pipe rated for extreme static head pressure and heavy NYC freeze-thaw cycles.